Architecting Alliances

Managing strategic relationships isn’t easy, but it can be rewarding if it’s done right.

Decoding Information-Worker Productivity

New research should help businesses figure out how IT helps knowledge workers and product development-and when it gets in the way

Ready For A Change

Companies are constantly bombarded by change, whether it’s in the form of competitive shifts, new customer preferences, layoffs, acquisitions, or regulatory requirements. On the IT side, look no further than the frequency of new software releases and the short life cycles of hardware. The pace of technology advancement and adoption never seems to slow.

How well companies cope with business and technology changes can have a … [ Read more ]

Outsourcing? Get In Sync

Corporate self-examination helps management select the right outsourcing partner and anticipate both the benefits and drawbacks of transformational outsourcing.

Erik Brynjolfsson

The 20th-century company was characterized by a separation of conceptualization and execution; a small group of people-the “brains”-developed a plan, and a large group of people-the hired “hands”-carried it out. That distinction is obsolete in the information economy.

Erik Brynjolfsson

Computers are great at making information cheaper and cheaper, but it takes humans to respond and act on that data. For most tasks, you still need a person in the loop. But humans can also be a bottleneck. We have more demand and overload on our cognitive abilities, and that prevents technology from being as effective as it can be.

The Adaptive Edge

Are you ready for the adaptive organization? The transition is happening now. But be careful: Moving to adaptive business processes requires a new application of technology – not new technology – to produce better business models and expose business opportunities. Specifically, by leveraging three key components – technology, people, and processes – to drive business, companies can build in flexibility, a variable-cost environment, and a … [ Read more ]

Michael Treacy with Nicole Ames

CRM was originally intended to provide sales reps with a system for managing information about their contacts. But it’s grown into an eight-headed monster with ambitions to improve customer loyalty, enhance sales-force efficiency, and enlarge management control. Typical implementations, though, have done none of these well. Why?

The answer, in part, is simply that many companies’ reach has exceeded their grasp. They’ve designed overly ambitious and … [ Read more ]

Beyond The Moat: New Strategies For Cybersecurity

It’s becoming easier to be a hacker and harder to defend an enterprise. A 10-point road map can help CIOs keep attackers at bay.

The Essence Of Business Agility

Looking at the line manager as a consumer of business technology will yield a nimbler company.

Model Behavior

The way a company really works is probably not the way managers think it does. Network-analysis techniques can reveal deep corporate knowledge and connections.

Measure Your Business-IT Alignment

The first step toward aligning IT and business priorities is to understand where communication breaks down, says Luftman, a professor at Stevens Institute. A tool based on work done at Carnegie Mellon can help CIOs assess how well their IT systems are with their companies’ goals.

Can IT Uncork Corporate Growth?

The CIO challenge is to develop systems that don’t just manage costs, but ensure revenue growth.

Leading With The Heart

Appealing to employees’ emotions, as well as their minds, is the key to managing change.

Espionage: A Real Threat

Corporate espionage does more to damage business than any other security intrusion. Yet U.S. businesses have done little to protect themselves. The responsibility for safeguarding data and trade secrets rests with management. A smart CIO, armed with the latest technologies, can be the best line of defense.

Rooting Out Supply-Chain Costs

It takes more than technology to keep your supply chain humming. CIOs need to first look at corporate strategy, management mind-sets, and operational processes to determine what’s really driving costs.

Reinforcing The Front Lines

Real-time data can improve the routing and logistics of field personnel and parts–and the company’s bottom line.