IT User Satisfaction Survey Form

User surveys offer an excellent way to determine the level of satisfaction among employees who rely on IT support services. But to get accurate and useful results, it’s important to develop a clear and simple assessment form. This revamped version of our sample survey offers a mix of easily answered check box questions designed to gauge user satisfaction with regard to both equipment and support. … [ Read more ]

The Art of Technology Due Diligence

Conducting thorough due diligence can make the difference between a successful merger and a company’s collapse. A seasoned CIO maps out technology assimilation in the merger environment, beginning with understanding the due diligence process.

A clear explanation of relational databases and the rules that govern them

Deploying a relational database on almost any scale requires a thorough understanding of the fundamental concepts and rules that govern their behavior. This excerpt from Get It Done With MySQL 5 explains the fundamental concepts underlying relational databases, including sets, tables, Codd’s 12 Rules, normalization, and the limits of the relational model. No matter which database application software you choose, understanding these concepts is essential … [ Read more ]

75 Essential Excel Tips

This compilation of 75 practical, time-saving tech tips will help you make quick work of many common and not-so-common Excel tasks. From data entry and cell formatting to currency conversion and workbook sharing, users of all levels can improve their Excel skills with these valuable tech tips. The latest version covers techniques for Excel 97, 2000, 2002, and 2003.

Interview strategies for fighting age bias

Age bias can be a significant obstacle for older professionals seeking work. But your odds of overcoming it improve if you can identify it early during the job interview process and know the best way to respond to age-related questions.

Nineteen words that don’t belong in your resume

Career coaches or head hunters may have told you that creating an effective resume means punching it up with jazzy verbs and adjectives. Not so, say hiring managers. In fact, if you’re using glitzy modifiers, you could be doing your resume more harm than good. Here’s a look at some recruiters’ “favorite-hate” resume verbiage

Create a user-defined function in Microsoft Excel

Microsoft Excel allows users to create their own user-defined functions. These functions can be used just like any built-in function already available in Excel. Here’s how you create one.

Implement problem management with these seven steps

If implemented correctly, problem management can bring great benefits to your organization. It can reduce the number and impact of problems, reduce problem resolution time, and improve support staff productivity.

Handle security incidents in seven steps

Don’t allow a security incident to throw your IT department into a panic. Set up a procedure for handling incidents using the seven steps outlined in this article.

Harness the power of the informal communications network

You can dismiss it as the rumor mill, but the truth is that this form of communication has its place in the corporation. Here’s how to work with, not against, this phenomenon.

Companies take steps toward understanding employee commitment

“Our experience and industry literature suggest that employee commitment can be measured by the two Rs: retention (whether the employee retains himself or herself in the organization due to positive reasons), and recommendation (whether the employee thinks highly enough of the organization to recommend to others that they join).

We found that an employee is likely to be far more committed to a firm if three … [ Read more ]

What it takes to create an effective white paper

In this third part of a 4-part article, the author explores what a solid white paper must have to be effective-and read-and what CIOs and others need to know before they embark on white paper development.