The Skinny on E-Services Vendors (.pdf)

Chart from InformationWeek special on E-Services breaks down how customers ranked their E-services vendors in the following categories:
– Knowledge of Networking
– Partnerships with Vendors
– Strategic Business Advice
– Industry Expertise
– Pricing and Value
– Reliability of Service
– Service-Level Agreements
– Programming Expertise
– Vendor Reputation
– Commerce and Brand Expertise
– Customer Service
– Availablility and Uptime
– Range of Services
– Customer Referrals