If you look closely at how people make decisions, a clear pattern emerges. No matter what the new strategy, initiative, or change program is, people have the same questions: How is this change relevant to what I do? What, specifically, should I do? How will I be measured, and what consequences will I face? What tools and support are available? What’s in it for me?
The … [ Read more ]
Content: Quotation | Author: Bill Jensen | Source: Fast Company | Subjects: Change Management, Decision Making, Leadership, Organizational Behavior
Before the Industrial Revolution, individuals owned the processes, tools, and procedures, and suddenly they were taken over by the corporation. That went on for 150 or 200 years, and as we shifted into the knowledge- and service-work economy, we put more and more back on the shoulders of the individual worker. The corporate infrastructure has not kept up with the changes in the design of … [ Read more ]
Content: Quotation | Author: Bill Jensen | Source: The Conference Board Review | Subjects: Economics, Knowledge, Organizational Behavior
Content: Book | Author: Bill Jensen | Subject: Management