Bill Jensen

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Before the Industrial Revolution, individuals owned the processes, tools, and procedures, and suddenly they were taken over by the corporation. That went on for 150 or 200 years, and as we shifted into the knowledge- and service-work economy, we put more and more back on the shoulders of the individual worker. The corporate infrastructure has not kept up with the changes in the design of work; we’re still trying to run knowledge and service economies as if they’re industrial.

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