John Mackey’s approach to management is equal parts Star Trek and 1970s flashback. It seems like a recipe for disaster, but at Whole Foods it’s a prescription for world-beating growth — and maybe for a world-changing company.
Content: Case Study | Author: Charles Fishman | Source: Fast Company | Subject: Industry Specific | Industry: Grocery | Company: Whole Foods
It is an urgent question: How can we increase profits if we can’t raise prices? The answer demands revolutionary thinking — new insights about strategy and human behavior, turbocharged with software, mathematics, and rapid-fire experimentation. Is your company ready to master the new era of pricing? Are you prepared to pay the price of failure?
Content: Article | Author: Charles Fishman | Source: Fast Company | Subjects: Pricing, Strategy
Bad customer service is one of the universal — and unifying — experiences of being an American in the 21st century. But is customer service really worse than it used to be?
Content: Article | Author: Charles Fishman | Source: Fast Company | Subject: Customer Related
From the experiences of dozens skilled at making change happen, we’ve compiled a handbook — 10 Laws of Change that you can use to gauge your development as a change agent in an era of total change.
Content: Article | Author: Charles Fishman | Source: Fast Company | Subjects: Change Management, Organizational Behavior