But Wait, You Promised… Apr 7, 2001 / 1 Comment / 117 views / / Favorite 0Bad customer service is one of the universal — and unifying — experiences of being an American in the 21st century. But is customer service really worse than it used to be? Content: Article Author: Charles Fishman Source: Fast Company Subject: Customer RelatedLike this content? Why not share it?Post navigation← Previous postGrantmakers for Effective OrganizationsNext post →Why QVC Is Sold on the InternetMore Related PostsRahul VohraRahul VohraScott BelskyScott BelskyElad Gil 1 Comment“Here’s the amazing thing: Every measured company in the appliance, beer, car, clothing, food, personal-care, shoe, and soft-drink industries is above the national average. Even the cigarette companies have above-average customer-satisfaction ratings.Not so for airlines, banks, department stores, fast-food outlets, hospitals, hotels, and phone companies.”ReplyLeave a Reply Cancel reply Your email address will not be published. Required fields are marked *CommentName * Email * Notify me of followup comments via e-mail. You can also subscribe without commenting. Receive a weekly new content update (no spam) via emailThis site uses Akismet to reduce spam. Learn how your comment data is processed.