Roger Martin and Chris Argyris

Really smart people have the hardest time learning. They are so very smart that they are also very “brittle.” When something goes wrong, rather than reflect on what they might have done to contribute to the error, they look entirely outside themselves for the causes and blame outside forces — irrational clients, impossible time pressure, lack of adequate resources, shifts beyond their control. Rather than … [ Read more ]

Surfacing Your Underground Organization

“There are two dominant mindsets in the world of business or any kind of organization.

One is a productive mindset, and it says it’s a good idea to seek valid knowledge, it’s a good idea to craft your conversations so you make explicit what you are thinking and trying to examine. You craft them in such a way that you can test, as clearly as … [ Read more ]

Flawed Advice and the Management Trap: How Managers Can Know When They’re Getting Good Advice and When They’re Not

Chris Argyris, professor emeritus of education and organizational behavior at Harvard University, argues that most business advice given to managers by experts is impossible to execute. By becoming better judges of the limitations and value in business advice, managers can get more value from it. This book is not easy reading, but is well worth the effort.