Roger Martin and Chris Argyris

Really smart people have the hardest time learning. They are so very smart that they are also very “brittle.” When something goes wrong, rather than reflect on what they might have done to contribute to the error, they look entirely outside themselves for the causes and blame outside forces — irrational clients, impossible time pressure, lack of adequate resources, shifts beyond their control. Rather than learn from error, they doom themselves to repeat them.

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