My opinions about other people feel like facts. My brain distinguishes very little between “2+2=4” and “you are annoying and lazy.” I feel certain that both are objectively true.
That’s a big problem. Being good at giving feedback requires us to know the difference between fact and opinion (even when it’s well reasoned), not because it changes the content of the feedback we give, but because … [ Read more ]
Content: Quotation | Author: Douglas Stone | Source: strategy+business | Subjects: Communication, Human Resources, Management
If there’s any leadership task that is harder than listening with an open mind even when you have a strong view, I haven’t encountered it. And surely, none is more important.
Content: Quotation | Author: Douglas Stone | Source: strategy+business | Subjects: Communication, Leadership
We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it.
That’s because receiving feedback sits at the junction of two conflicting human desires. We do want to learn and grow. And we also … [ Read more ]
Content: Book | Authors: Douglas Stone, Sheila Heen | Subjects: Career / Employment, Leadership, Management, Organizational Behavior
Douglas Stone, coauthor of Thanks for the Feedback: The Science and Art of Receiving Feedback Well (Even When It Is Off-Base, Unfair, Poorly Delivered, and Frankly, You’re Not in the Mood), introduces a cautionary lesson in assessing others from Embodied Leadership: A Somatic Approach to Developing Your Leadership, by Pete Hamill.
Content: Article | Authors: Douglas Stone, Pete Hamill | Source: strategy+business | Subjects: Management, Organizational Behavior, Personal Development