Frank Buytendijk

While most companies find these four perspectives to be sufficient and logical, there’s no rule that says you can’t have more or different perspectives. Some companies feel their scorecards should specifically address corporate social responsibility, so they have introduced a fifth dimension called “environmental perspective” or ‘societal perspective.” Others add a perspective for suppliers and partners to cover this important constituency. Not-for-profit organizations often flip … [ Read more ]

Management Excellence: The Metrics Reloaded

The key to enterprise performance management is to identify an organization’s value drivers, focus on them, and align the organization to drive results. It’s as simple as that; and it is the hardest thing to do. The fact that there are many management methodologies, such as the balanced scorecard, performance prism, and five forces to name just a few, makes it harder. What is the … [ Read more ]

Management Excellence: A Step-by-Step Strategy to Success

Extending operational excellence to management excellence is the next strategic imperative for organizations of all sizes. Oracle’s strategy-to-success framework describes a comprehensive set of management processes that lead organizations toward management excellence. The framework consists of six management processes, in which the output from one becomes the input for the next.

Zen and the Art of the Balanced Scorecard

The balanced scorecard is a management concept that has been so thoroughly boiled down to its essence that it no longer provides much application guidance. As a result, many of the best practices of the balanced scorecard are widely misunderstood. As much an art as a science, the balanced scorecard is a living process that must be adaptive to constantly changing external forces and internal … [ Read more ]