10 Principles of Organizational Culture

Companies can tap their natural advantage when they focus on changing a few important behaviors, enlist informal leaders, and harness the power of employees’ emotions.

Jon Katzenbach, Rutger von Post, and James Thomas

We have found, through numerous cultural interventions with a wide range of organizations […] that companies that eschew all-encompassing culture change initiatives and instead focus on three specific elements—critical behaviors, existing cultural traits, and critical informal leaders—have the most success. We call these “the critical few.”

Jon Katzenbach, Rutger von Post, and James Thomas

How you treat your employees determines how they treat customers.

The Critical Few: Components of a Truly Effective Culture

Forget the monolithic change management programs and focus on the elements of your culture that drive performance.