Matt Wallaert
For interpersonal [feedback], I’m a big fan of a simple formula: “When you A, I feel B, because C, and what I’d really like is D.” Specific behavior, specific emotion, specific cognition, specific alternative behavior. And I think a variant can be used for delivering performance feedback as well: “When you A, it causes B, because C. One thing to try could be D.” Specific … [ Read more ]
Content: Quotation | Author: Matt Wallaert | Source: First Round Review | Subjects: Communication, Management, Organizational Behavior
Matt Wallaert
My approach to management is about fighting cognitive biases. Humans have a recency bias, meaning we tend to overweight recent experiences. In management that means I’m mostly paying attention to whoever I talked to last — as the saying goes, “The squeaky wheel gets the grease.” So I try to be on alert for the people who I haven’t heard from. It’s often because they … [ Read more ]
Content: Quotation | Author: Matt Wallaert | Source: First Round Review | Subject: Management