For interpersonal [feedback], I’m a big fan of a simple formula: “When you A, I feel B, because C, and what I’d really like is D.” Specific behavior, specific emotion, specific cognition, specific alternative behavior. And I think a variant can be used for delivering performance feedback as well: “When you A, it causes B, because C. One thing to try could be D.” Specific behavior, specific outcome, specific connection, specific advice.
Content: Quotation
Author: Matt Wallaert
Source: First Round Review
Subjects: Communication, Management, Organizational Behavior
Author: Matt Wallaert
Source: First Round Review
Subjects: Communication, Management, Organizational Behavior
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