My approach to management is about fighting cognitive biases. Humans have a recency bias, meaning we tend to overweight recent experiences. In management that means I’m mostly paying attention to whoever I talked to last — as the saying goes, “The squeaky wheel gets the grease.” So I try to be on alert for the people who I haven’t heard from. It’s often because they are deep in the thick of something and could use support — but aren’t asking for it. Sometimes folks are quiet because they’re chugging right along — and I want to celebrate that with them.
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