6 Posts found for Author: Mihnea Moldoveanu

Companies need to treat the execution of routine tasks and customer interactions as opportunities for learning. Standardizing tasks or offerings becomes counterproductive since it suppresses variance, which is the grist for new ideas. Instead, firms need to leverage their digital presence and use learning algorithms to capture and process lessons from each interaction.

Content: Quotation | Authors: Adam Job, Martin Reeves, Mihnea Moldoveanu | Source: Harvard Business Review | Subjects: Customer Related, Organizational Behavior

When the future state of the world is likely to be similar to the current one, or is at least somewhat knowable, it is efficient to tailor strategy to achieve optimal fit with the current or anticipated environment. But the efficiency gain of striving for fit comes at the cost of flexibility. In times of uncertainty and change, optionality becomes critically important. Companies need to … [ Read more ]

Content: Quotation | Authors: Adam Job, Martin Reeves, Mihnea Moldoveanu | Source: Harvard Business Review | Subject: Strategy

Tricky problems must be shaped before they can be solved. To start that process, and stimulate novel thinking, leaders should look through multiple lenses.

Content: Article | Authors: Mihnea Moldoveanu, Olivier Leclerc | Source: McKinsey Quarterly | Subjects: Management, Organizational Behavior, Personal Development, Productivity / Work Tips

The high-value decision maker of the future has to be conceived, prototyped, nurtured. In a word—designed.

Content: Prospective MBA Content | Author: Mihnea Moldoveanu | Source: BusinessWeek | Subject: About the MBA Degree

The central task of management is getting things done in situations in which you cannot do everything yourself, which means getting things done through others. To carry out this task – and solve the concrete problems it poses – managers need a causal map of their employees’ beliefs, intentions and actions.

Editor’s Note: this is one article of the entire Fall 2003 issue found in … [ Read more ]

Content: Article | Author: Mihnea Moldoveanu | Source: Rotman Magazine | Subjects: Management, Organizational Behavior

Current approaches to business education are based on an identifiable model of knowledge creation,representation and dissemination – a model that cannot bridge what political scientist T.Homer Dixon calls ‘the ingenuity gap’ – the gap between the problem-solving means of the past and the problems of the immediate future. A new model is needed – one that stresses optimization over correctness, integration over specialization and adaptive … [ Read more ]

Content: Article | Author: Mihnea Moldoveanu | Source: Rotman Magazine | Subject: MBA Related