A Learning-and-Growth Metric for Strategy-focused Organizations, Part I

Based on the consulting experience that the conventional enablers of learning and growth in the balanced scorecard framework (BSC) are insufficient for “driving down” strategy, we introduce into BSC an additional tier of “meta-enablers” for learning and growth. Meta-enablers are mental-growth competencies that ground and enable the conventional enablers, such as employee satisfaction, productivity, and retention (staff competency, use of strategic technology, climate for action). … [ Read more ]

Non-Requisite Organization: The Fallout from Using the “Balanced” Scorecard

A brief outline of why the “balanced” scorecard is not truly balanced in terms of human capital, and the pernicious consequences of the absence of capability assessments that include developmental potential in companies.