Based on the consulting experience that the conventional enablers of learning and growth in the balanced scorecard framework (BSC) are insufficient for “driving down” strategy, we introduce into BSC an additional tier of “meta-enablers” for learning and growth. Meta-enablers are mental-growth competencies that ground and enable the conventional enablers, such as employee satisfaction, productivity, and retention (staff competency, use of strategic technology, climate for action). The novel metric is applicable to executing strategy in other than BSC frameworks. It is based on the Corporate Development Readiness and Effectiveness Measure (CDREM™), an interview- and questionnaire-based tool that makes visible, and opens to intervention, formerly intangible mental-growth assets of personnel.
Author: Otto Laske
Subjects: Management, Organizational Behavior