Thomas A. Stewart, Patricia O’Connell
Enhance the employee experience by making sure employees have not only the right tools and equipment but also the right information, the right level of empowerment, and the right access to colleagues and higher authority.
Content: Quotation | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subjects: Human Resources, Organizational Behavior
Thomas A. Stewart, Patricia O’Connell
Tools such as customer journey maps can be turned inward to chart the steps employees take to get work done: who assigns them work, what tools and resources they need, whom they hand work off to. You can also use process maps, which more typically measure the flow of material or paperwork, to show what people have to do at each point in a process. … [ Read more ]
Content: Quotation | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subjects: Management, Organizational Behavior
Thomas A. Stewart, Patricia O’Connell
High-performing cultures have one thing in common: They highlight what employees can control and do rather than stressing what they cannot or should not do. That is, they give employees clear expectations and the power to meet them. That combination drives both productivity and satisfaction.
Content: Quotation | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subject: Organizational Behavior
Thomas A. Stewart, Patricia O’Connell
What’s too often missing is an overarching plan to design a better employee experience. That broad term encompasses daily activity (what it’s like to work somewhere), productivity (getting things done), values and culture (what makes work meaningful), and career (learning, advancing, growing).
Content: Quotation | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subjects: Human Resources, Organizational Behavior
The Art of Customer Delight
The service sector needs to break away from old manufacturing-oriented habits and build great consumer experiences into every facet of its business model.
Content: Article | Authors: Patricia O’Connell, Thomas A. Stewart | Source: strategy+business | Subjects: Customer Related, Marketing / Sales
Why Women MBAs “Stop Out”
Sharon Hoffman, MBA program director at Stanford Business School, has noticed a trend among female graduates: The ranks of moms with MBAs choosing to drop out of the workforce — temporarily — and stay at home has been swelling. Hoffman has coined a phrase for the phenomenon, “stopping out.”
Content: Prospective MBA Content | Author: Patricia O’Connell | Source: BusinessWeek | Subject: Women & Minority MBA Issues