Tools such as customer journey maps can be turned inward to chart the steps employees take to get work done: who assigns them work, what tools and resources they need, whom they hand work off to. You can also use process maps, which more typically measure the flow of material or paperwork, to show what people have to do at each point in a process.
Content: Quotation
Authors: Patricia O’Connell, Thomas A. Stewart
Source: strategy+business
Subjects: Management, Organizational Behavior
Authors: Patricia O’Connell, Thomas A. Stewart
Source: strategy+business
Subjects: Management, Organizational Behavior
Like this content? Why not share it?
There Are No Comments
Click to Add the First »
Click to Add the First »