Stephen Covey

Management works in the system. Leadership works on the system.

How the Best Leaders Build Trust

Most people don’t know how to think about the organizational and societal consequences of low trust because they don’t know how to quantify or measure the costs of such a so-called “soft” factor as trust. For many, trust is intangible, ethereal, unquantifiable. If it remains that way, then people don’t know how to get their arms around it or how to improve it. But the … [ Read more ]

Stephen Covey

I believe that a life of integrity is the most fundamental source of personal worth. I do not agree with the popular success literature that says that self-esteem is primarily a matter of mind set, of attitude—that you can psych yourself into peace of mind. Peace of mind comes when your life is in harmony with true principles and values and in no other way. … [ Read more ]

Stephen Covey

The test of understanding is not when you tell others, “I understand you”; rather, it’s when they tell you, “I feel understood.” But we will seldom reach understanding without first listening.

Stephen Covey

The essence of leadership is to get results in a way that inspires trust. Although there are many behaviors that create trust, none offers greater leverage than listening. Yet, remarkably, it remains something many managers fail to do well.

Stephen Covey

The first job of any leader is to inspire trust. Trust is confidence born of two dimensions: character and competence. Character includes your integrity, motive, and intent with people. Competence includes your capabilities, skills, results, and track record. Both dimensions are vital. …You might think a person is sincere, even honest, but you won’t trust that person fully if he or she doesn’t get results. … [ Read more ]

The Soft Stuff Is the Hard Stuff

Douglas R. Conant, coauthor of TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments, introduces an excerpt from The 3rd Alternative: Solving Life’s Most Difficult Problems, by Stephen R. Covey, that proposes a more thoughtful approach for problem resolution.

Viktor E. Frankl

Between stimulus and response, there is a space. In that space lies our freedom and power to choose our response. In our response lies our growth and our happiness.

Stephen R. Covey

Today the average college student or corporate worker considers themselves a “multitasker.” …They end up with a huge list of things that fracture their attention. This isn’t wrong in any way — for the most part it’s admirable — but there is an old saying: to a hammer, everything looks like a nail. To a chronic multitasker, everything is a task. Soon, the things … [ Read more ]

Stephen Covey

Principles should not be confused with values. Principles describe how things are and how they work, whereas values state where we aim to go. If principles are the territory, then values are maps. Only when we value correct principles, do we have “a knowledge of things as they are.” Practices are helpful in formalizing how to do things, but whereas “practices are situationally specific, principles … [ Read more ]

Stephen Covey

Integrity is the measure of the degree to which we have developed our independent will in our daily lives-how well we have implemented the goals chosen through personal leadership. Integrity is our ability to make and keep commitments to ourselves.

Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness

Twenty-five years ago Robert Greenleaf published these prophetic essays on what he coined servant leadership, a practical philosophy that replaces traditional autocratic leadership with a holistic, ethical approach. This highly influential book has been embraced by cutting edge management everywhere. Servant Leadership helps leaders find their true power and moral authority to lead. It helps those served become healthier, wiser, freer, and more autonomous. This … [ Read more ]

Stephen Covey

An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success.

The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change

The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change was a groundbreaker when it was first published in 1990, and it continues to be a business bestseller with more than 10 million copies sold. Stephen Covey, an internationally respected leadership authority, realizes that true success encompasses a balance of personal and professional effectiveness, so this book is a manual for performing better … [ Read more ]

First Things First: To Live, to Love, to Learn, to Leave a Legacy

What are the most important things in your life? Do they get as much care, emphasis, and time as you’d like to give them? Far from the traditional “be-more-efficient” time-management book with shortcut techniques, First Things First shows you how to look at your use of time totally differently. Using this book will help you create balance between your personal and professional responsibilities by putting … [ Read more ]