In Praise of the Purposeless Company

No purpose? No problem. Create customers, care for employees, be a good citizen, and make money instead.

The Power of a Free Popsicle

A new book shows the value of memorable defining moments on customer and employee experiences.

Robert Cialdini, Theodore Kinni

We not only assign undue levels of importance to whatever captures our attention at a certain point in time, but also assign causality to it.

Use Social Influences to Be a Better Manager

A new book shows how you can create a better team by recognizing people’s needs to stand out, fit in, and shape their identities.

Joel Peterson

[Joel] Peterson provides three tests for deciding who to trust. The first is character. “We can’t trust a leader without integrity, who we can’t count on to do what he or she says,” he explains. Next is competence. You trust your mom, for example, but would you trust her to fly a 747 to London? The third, he says, is authority to deliver. There’s no … [ Read more ]

The Secrets to Corporate Longevity

Companies need ambidextrous leaders who can simultaneously exploit and explore their markets.

Conquering Complexity With Simple Rules

A Stanford professor offers a better way to make decisions.

Theodore Kinni

Asking how you can make better, faster, and cheaper widgets assumes that you should be making widgets.

Does Capitalism Create Social Mobility?

The storyline of capitalism—and the technological innovation that simultaneously supports and drives it forward—is almost always one of ever-greater personal freedom and opportunity. With the liberal application of hard work, inventiveness, or entrepreneurial chutzpah, anyone can rise through the ranks of society. The sky is the limit. Or is it? This is the question that Gregory Clark, economics professor at the University of California, Davis, … [ Read more ]

Zachary Shore on How to Predict the Future

A historian’s approach to strategic empathy can help you anticipate your rivals’ next moves.

Rita Gunther McGrath on the End of Competitive Advantage

The Columbia Business School professor says the era of sustainable competitive advantage is being replaced by an age of flexibility. Are you ready?

Alternative Systems for Corporate Survival

Change management expert John Kotter argues that companies cannot adapt to change mainly because of their hierarchical management systems. These systems are designed to coordinate large groups of people in the consistent and efficient delivery of products and services—and they do it well. They are, Kotter says, “absolutely necessary to make organizations work.” Here’s the conundrum: You can’t jettison the hierarchical system that runs your … [ Read more ]

How You Can Be a Great Mentor, and a Great Protégé

Here is a list of “quick tips” for mentors and their protégés taken from the book, Managers as Mentors: Building Partnerships for Learning by Chip Bell and Marshall Goldsmith.

Daniel Pink’s New Pitch

In today’s markets, we are all salespeople.

What Experience Would You Like with That?

How a new view of consumers changed the way we think about products, companies, and economies.

Faith at Work

They used to say that the only thing worshipped in business was money, but these days, religion is making inroads into the corporate world. How did that happen–and what will it mean?

Editor’s Note: this article would have been much more interesting had it taken a look at this “trend” from an international perspective…

The Secrets of Successful Idea People

Great ideas dont execute themselves. Identify the idea practitionersin your companythe people who turn blue sky into green profit.

Loosen Up Your Communication Style

If leaders want to connect with all of their staff, they need to combine three styles of effective communication: emotional, factual, and symbolic. Here’s how to leverage all three.

Have We Run Out of Big Ideas?

Looking over the current crop, you might think so. Look harder.