Theodore Kinni, Christina Maslach, Michael Leiter

Maslach and Leiter frame and define [burnout] as arising from mismatches in the relationship of employees with their jobs. They identify three dimensions of this relationship: the capability dimension, which is governed by workload and control; the social dimension, governed by reward and community; and the moral dimension, governed by fairness and values. When any one of these dimensions break down… the result, write the authors, can be “an employee experience of a crushing exhaustion, feelings of cynicism and alienation, and a sense of ineffectiveness—the triumvirate known as burnout.”