Mastering Information Management
No amount of technological wizardry will enable a company to succeed without first knowing how information makes a contribution to all aspects of its business. This includes information for strategy development, process improvement, customer responsiveness and product innovation. But how do you make data and technology useful to the business?How can your company use information more effectively?
Content: Book | Authors: Donald A. Marchand, Thomas H. Davenport | Subjects: IT / Technology / E-Business, Knowledge Management
How Do They Know Their Customers So Well? Lessons from the Leaders in Customer Knowledge Management
The management of customer knowledge is critical to many contemporary business initiatives involving customers and customer-relationships. Firms are investing billions of dollars in technologies to manage customer information and turn it into knowledge. Yet few organizations have developed outstanding levels of customer insight, and most concentrate only on the customer data that are easiest to address. In the research for this article, we investigated the … [ Read more ]
Content: Article | Authors: Ajay K. Kohli, Jeanne G. Harris, Thomas H. Davenport | Source: Accenture | Subjects: Best Practices, Customer Related
Listen up! The Economics of Attention
Learning to manage your organization’s scarcest asset.
Content: Article | Authors: John C. Beck, Thomas H. Davenport | Source: Outlook Journal (Accenture) | Subjects: Management, Trends / Analysis
What’s the Big Idea? Creating and Capitalizing on the Best New Management Thinking
This unique book studies how ideas percolate within organizations. It identifies “idea practitioners” (managers who introduce new thinking to their companies), studies the role of management gurus, and describes how to evaluate new ideas for fit. Included are case studies of reengineering and knowledge management, as well as lists of business ideas and leading management thinkers.
Editor’s Note: you can download chapter 1 at … [ Read more ]
Content: Book | Authors: H. James Wilson, Laurence Prusak, Thomas H. Davenport | Subjects: Management, Organizational Behavior
P-Cycle: life cycle of an idea within an organization
Data to Knowledge to Results: Building an Analytic Capability
Data remains one of our most abundant yet under-utilized resources. “Data to Knowledge to Results: Building an Analytic Capability” provides a holistic framework that will help companies maximize this resource. By outlining all the elements necessary to transform data into knowledge and then into business results, the paper helps managers understand that human performance elements must be attended to in addition to technology. The experience … [ Read more ]
Content: Article | Authors: Alvin L. Jacobson, David W. De Long, Jeanne G. Harris, Thomas H. Davenport | Source: Accenture | Subjects: Knowledge Management, Management
The Art of Work
High-end knowledge workers are a lot like artists: They crave autonomy, resist routine and embrace risk. But that doesn’t mean that companies can’t do anything to improve their performance. Here are five principles for enhancing the innovation and creativity of this critical group of employees.
Content: Article | Authors: Susan Cantrell, Thomas H. Davenport | Source: Outlook Journal (Accenture) | Subjects: Management, Organizational Behavior
Innovation Sourcing Strategy Matters
Companies are increasingly looking to external sources to ramp up their levels of innovation in new products and services, but most lack a strategy for innovation sourcing. Research by the Accenture Institute for Strategic Change pinpoints how leading companies have been successful in creating a diverse set of innovation “channels” and managing an entire innovation-sourcing network to drive profitable growth through innovation.
Content: Article | Authors: Jane C. Linder, Sirkka L. Jarvenpaa, Thomas H. Davenport | Source: Accenture | Subjects: Innovation, Strategy
The New Reengineering?
Yikes! It’s the return of the “R” word. But this time, says Tom Davenport, no one is expecting miracles.
Content: Article | Author: Thomas H. Davenport | Source: Darwin Magazine | Subject: Management
A New Perspective on Business: Welcome to the Attention Economy
The Attention Economy: Understanding the New Currency of Business
Content: Book | Authors: John C. Beck, Thomas H. Davenport | Subject: Knowledge Management
The Laws of Nature
Information systems – even the ones with all the right technologies – often fail for reasons related to human behavior and culture. Information itself – or more specifically, how it is given meaning – is a highly social construction. Tom Davenport offers these Ten Commandments of Organizational Computing to deal with the organizational and human side of computing.
Content: Article | Author: Thomas H. Davenport | Source: Darwin Magazine | Subjects: IT / Technology / E-Business, Management
eCommerce-the site: Are you making your customers stick?
When the competition is only a click away, the key to success in eCommerce is to seize your customer’s attention-and hold on to it. Here are four proven tactics for making your Web site sticky and keeping customers coming back for more.
Content: Article | Authors: Patrick D. Lynch, Thomas H. Davenport | Source: Outlook Journal (Accenture) | Subject: IT / Technology / E-Business