Best Practices, LLC is a group of service professionals with roots at the Harvard Business School that offers consulting and online research reports and information in the application of continuous-improvement and best-practice benchmarking strategies. The main features of the site appears to be their Best Practices Database and their Best Practice of the Day. As far as I can tell, the Best Practice of the Day is the only feature on the site that is free.
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since the site’s resources are not free, I have not investigated their quality.
no downloadable version!