An expert’s job is to be right — to solve the client’s problems through the application of technical and professional skill. The advisor behaves differently. Rather than being in the right, the advisor’s job is to be helpful, providing guidance, input, and counseling to the client’s own thought and decision-making processes. The client retains control and responsibility at all times; the advisor’s role is subordinate to this, not that of a prime mover.
Author: David Maister
Source: Across the Board (ATB)
Subjects: Consulting / Analytical Tools, Decision Making, Expertise