Daniel Webster

Effective communication does not consist in speech. Words and phrases may be marshaled in every way, but they cannot encompass it. It must consist in the speaker, in the subject, and in the occasion.

Frances Hesselbein

If we want people to listen, we must banish “but” from our vocabulary. How many times has someone told us how well we have performed — and we were feeling good about the feedback, listening carefully — then we have heard “but,” and the positive, energizing part of the feedback was lost in the “but” and what followed it. “But” is nobody’s friend — listener … [ Read more ]

Judy Jernudd (??)

Winning communicators don’t strive for perfection, they strive for connection.

Mark Scureman

Most people don’t listen with the intent to understand. They listen with the intent to reply. They filter everything through their own paradigm and experiences, so that what they hear may not be what you said.

Taina Savolainen

Communication is the key to leadership and I cannot stress how important it is in the leadership process. As previously mentioned, repetition is crucially important. Significant issues need to be stated repeatedly… I believe managers frequently forget to do this. They state things once and assume that the message is received and understood – but often it is not. To my mind, a good yardstick … [ Read more ]

David Hume (Scottish philosopher)

Truth springs from arguments amongst friends.

Antonio Machado (Spanish poet)

To engage in a dialogue first ask a question then listen.

William Jennings Bryant

Two people in a conversation amount to four people talking. The four are what one person says, what he really wanted to say, what his listener heard, and what he thought he heard.

George Lipsitz

Time, history, and memory become qualitatively different concepts in a world where electronic mass communication is possible… This capacity of electronic mass communication to transcend time and space creates instability by disconnecting people from past traditions, but also liberates people by making the past less determinate of experiences in the present.

Richard Hoff

Nothing ever happens between two people until somebody gets excited. If the two “people” are you and your audience, you can be absolutely certain that your audience will not be excited first.