Robert Rosenberg

As CEO, you are the Communicator in Chief. The responsibility for aligning all the various constituencies in the organization behind company strategy falls primarily to the CEO, but it doesn’t stop there. Just when you think you have communicated clearly to all parties, go back over your message again and again. You cannot make your point too clearly or check back enough times to make … [ Read more ]

Khalid Halim

Communication is not just about what you say, it’s about the reaction it causes in the listener. Often we think delivering a message is enough without checking to see if it was actually received.

Evan Williams

Lack of trust doesn’t necessarily come from people lying and cheating; it generally comes from a lack of good communication.

Liz Fosslien

Make an observation, not a generalization. A colleague interrupts you at a meeting. You could say, “Hey, you’re rude,” but that’s going to be interpreted as an attack on their character. Instead, be specific and constructive: “You interrupted me in that meeting. It made me feel like I wasn’t a valuable part of the team. I’d appreciate it if you let me finish speaking next … [ Read more ]

Kwasi Mitchell

Do not underestimate communication. Because in the absence of that communication, the narrative will be made for you, and the narrative is always negative, right? I’ve never seen a situation where someone has made up a positive narrative in the absence of any information at all.

Better Communication Through Neuroscience

Real-world, face-to-face communication — complete with eye contact, body language, and other important sources of information — is a rarity in business today, and the potential for failing to convey an intended message or giving the wrong impression has grown. Neuroscience research has uncovered specific ways that you can fine-tune your message — whether it’s giving performance feedback, persuading your team to embrace a change … [ Read more ]

Tyler Odean

People will remember a totally random sample of the information you give them about what you do. It won’t be the best sample. It won’t be the summary you wish you could hand them. It’s a random set of data. Because they’ll remember random parts, you want to construct a message that — when sampled at any point — reinforces your argument and remains persuasive. … [ Read more ]

Tyler Odean

When we look at what visionaries really succeed at, they give us a confident, consistent and coherent plan that makes us feel safe. We trust them not because their vision is perfect, but because they have it under control. They communicate clearly without giving us all the answers. What most people think of as vision is actually persuasion.

Nicole Khan

Tell your audience “this is a point that is important to me” to tell them “this is a point that should be important to you.”

Gregory P. Shea

How does one communicate commitment? [Based on] the work systems model, it would be to build the work systems that indicate the commitment to the narratives you’re trying to have unfold inside the organization.

Five Common Communication Mistakes (And How to Fix Them)

Learn how to be more effective at your next meeting or presentation.

Open Your Organization to Honest Conversations

When company leaders can’t hear the voices of their workers, serious strategic mistakes are likely. Here are ways organizations can build powerful communication channels.

The Assumptions Employees Make When They Don’t Get Feedback

One piece of feedback that the executives I coach receive over and over again from their direct reports is: “She doesn’t give enough helpful feedback.”

When I ask these direct reports about the impact this has on them, I find that, in the absence of understanding why they’re getting so little feedback, they often make up their own explanations.

Here are three of the most common stories … [ Read more ]

Hit the Mark: Make Complex Ideas Understandable

6 ways to communicate challenging concepts to an audience.

James Everingham

When you think of transparency, you usually default to the communication aspect: telling everyone what’s happening or admitting when you’ve made a mistake. But when folks say that things aren’t transparent, what they’re probably getting at is that decision-making isn’t transparent. It’s the feeling that decisions sometimes roll on down from the lofty perch of the leadership team, seemingly out of nowhere. Instead, pull back … [ Read more ]

Terra Carmichael

I’m a big believer in teaching leaders to fish. That’s why we’ve rolled out a weekly(ish) email for leaders … that summarizes all the things they need to be thinking about in terms of managing and messaging to their team. We break it down into a few sections: things to know, things to do, things to share. It sounds simple, but let’s be real, leaders … [ Read more ]

The 4-Letter Word That Makes My Blood Boil

“JUST” is one of the worst four-letter words I know. Whenever I catch myself using it, I stop and apologize. And when I hear it, I hold up my hand and stop the person speaking. If you use the words “just” or “simply,” you might have forgotten how hard the technical details can be.

Matt Abrahams

When it comes to communicating, we tend to fall victim to two tendencies: We suffer from the “curse of knowledge,” and we explain things in ways that work best for us, not our audience.

What the Pros Know About Public Speaking

Can anxiety be good for you? How do I start and end my talk? Graduate School of Business Lecturer Matt Abrahams shares what he knows about crafting meaningful presentations that make lasting impressions.

Tyler Odean

Cognitive biases create our reality. The best we can do is accommodate and lean into them — we can’t escape them.