Jessica Nordell
If we look at the distance between that minimum standard and how we actually want to interact with one another—with trust, kindness, respect, love, and care—there’s a very big gap. Laws can only do so much. You can’t legislate kindness; I can’t order you to treat me with respect. What this means for organizations is that policies are essential, but it’s also important to create … [ Read more ]
Content: Quotation | Author: Jessica Nordell | Source: McKinsey Quarterly | Subjects: Communication, Organizational Behavior
3 Ways to Clearly Communicate Your Company’s Strategy
For all the communication around strategy, we know that leaders at many companies don’t provide the necessary context for employees to understand what the words and sentences in a strategy statement actually mean. What can leaders do to help employees understand enough context to understand a strategy? In this article, the authors offer three ideas.
Content: Article | Authors: Andrew MacLennan, Constantinos C. Markides | Source: Harvard Business Review | Subjects: Communication, Organizational Behavior, Strategy
57 Years Ago, a Legendary Psychologist Discovered the 7-38-55 Rule. It’s Still the Secret to Exceptional Emotional Intelligence
The classic psychological rule is often misapplied. But when understood correctly, it can radically improve your EQ.
Content: Article | Author: Jessica Stillman | Source: Inc. Magazine | Subjects: Communication, Organizational Behavior, Personal Development
Frank V. Cespedes
Too much performance feedback is of the “do good and avoid evil” variety. That may sound harmless, but overly general feedback increases feelings of defensiveness, rather than openness to behavior change, because it involves broad judgments and invites counterpunching rather than discussion.
Content: Quotation | Author: Frank V. Cespedes | Source: Harvard Business Review | Subjects: Communication, Management, Organizational Behavior
Matt Wallaert
For interpersonal [feedback], I’m a big fan of a simple formula: “When you A, I feel B, because C, and what I’d really like is D.” Specific behavior, specific emotion, specific cognition, specific alternative behavior. And I think a variant can be used for delivering performance feedback as well: “When you A, it causes B, because C. One thing to try could be D.” Specific … [ Read more ]
Content: Quotation | Author: Matt Wallaert | Source: First Round Review | Subjects: Communication, Management, Organizational Behavior
Class Takeaways — How to Run a Meeting Effectively
Lecturer Matt Abrahams shares what it takes to be a more confident, connected, and clear facilitator.
Ximena Vengoechea
It’s easy to assume that listening is merely about showing up and paying attention to the other person, but it’s also deeply tied to paying attention to ourselves. Being an effective listener is about building self-awareness around how you naturally show up in conversation.
Content: Quotation | Author: Ximena Vengoechea | Source: First Round Review | Subjects: Communication, Personal Development
Ximena Vengoechea
We often think of miscommunication as an issue with our own content or delivery — that if we could tweak the what or the how, our message would be more effective. But that perpetuates a dynamic where we view our counterparts as an audience, not as collaborators.
Content: Quotation | Author: Ximena Vengoechea | Source: First Round Review | Subjects: Communication, Management, Organizational Behavior, Personal Development
Lucy Pérez, Dame Vivian Hunt, Hamid Samandari, Robin Nuttall, Donatela Bellone
Forward-looking companies think carefully about communications—not just in terms of what resonates with investors, but with a range of stakeholders; and not just communications for the sake of announcing to others but in order to learn, become smarter, and improve as an organization. Employees are a key constituency and are invariably an important source of insight. Companies can also continuously improve by engaging through trade … [ Read more ]
Content: Quotation | Authors: Dame Vivian Hunt, Donatela Bellone, Hamid Samandari, Lucy Pérez, Robin Nuttall | Source: McKinsey Quarterly | Subjects: Communication, Organizational Behavior, Public Relations
The Illusion Of Alignment: Why Your Strategy Execution Is Failing
You may have communicated your must-win strategic goals ad nauseum, but without shared context—or the common understanding of what matters, why it matters and how the pieces fit together—your leadership team will be clueless.
Content: Article | Author: Rebecca Homkes | Source: Chief Executive | Subjects: Communication, Organizational Behavior
Ximena Vengoechea
When things feel personal and when our ego is involved, it gets really hard to listen.
Content: Quotation | Author: Ximena Vengoechea | Source: First Round Review | Subjects: Communication, Organizational Behavior, Personal Development
Kip Tindell
One of our foundation principles is that leadership and communication are the same thing. Communication is leadership.
Content: Quotation | Author: Kip Tindell | Source: strategy+business | Subjects: Communication, Leadership, Organizational Behavior
Haruki Murakami
Always remember that to argue, and win, is to break down the reality of the person you are arguing against. It is painful to lose your reality, so be kind, even if you are right.
Content: Quotation | Author: Haruki Murakami | Subjects: Communication, Leadership, Management, Organizational Behavior
Bruce Craven
We rely upon persuasion when an objective, inarguable truth isn’t available, when the facts can be interpreted in different ways and judgment is required. Then the persuader, instead of arguing to prove a truth, must enable the listener to accept a mere possibility – to accept the idea that another explanation might be viable and begin to consider it.
Content: Quotation | Author: Bruce Craven | Source: strategy+business | Subjects: Communication, Leadership, Organizational Behavior
Paul B. Thornton
In the old days the boss might have said, “Stop talking and get to work!” Today, the boss might say, “Start talking and get to work.” You need to communicate and collaborate with colleagues, consultants, customers, suppliers, and thought leaders to keep learning and get things done.
Content: Quotation | Author: Paul B. Thornton | Subjects: Communication, Management, Organizational Behavior
Constantinos C. Markides
Simply communicating the choices you have made is often insufficient. What you really need to do is to communicate the choice and the alternatives considered and rejected in favor of the choice. It is the positioning of the choice relative to the alternatives considered that makes the choice clear to people. This means that what you need to say is not “We have decided to … [ Read more ]
Content: Quotation | Author: Constantinos C. Markides | Source: strategy+business | Subjects: Communication, Management, Organizational Behavior
When Leaders Say They Are Aligned—But Aren’t
Five key practices can unify leaders up, down, and across the organization—and spark concerted action.
Content: Article | Authors: Deborah Lovich, Henning Streubel, Joseph Halverson, Robert Werner | Source: Boston Consulting Group (BCG) | Subjects: Communication, Management, Organizational Behavior, Teamwork
Baba Shiv
As a current and/or future organization leader, you have to be effective at two things among others day in and day out. You have to be effective at making decisions, but even more important, I would argue you have to be effective at shaping others’ decisions. And when we go about shaping others’ decisions, what do we often end up doing? We present rational arguments. … [ Read more ]
Content: Quotation | Author: Baba Shiv | Source: Stanford University | Subjects: Communication, Leadership, Management, Organizational Behavior
Sam Corcos
We’re a memo culture, not a meeting culture, and we put a lot of time into long-form documentation. Why? My belief is that content scales; your time doesn’t. I’ve personally written many hundreds of pages of strategy and documentation to align the team. Keep in mind what content replaces: taking meetings to explain the same material over and over again, emailing people, meetings, calls, seemingly … [ Read more ]
Content: Quotation | Author: Sam Corcos | Source: First Round Review | Subjects: Communication, Management, Organizational Behavior
Iffet Türken
Powerful questions are open-ended questions. When you ask a closed-ended question, like a yes or no query, you cut yourself and your interlocutor off from the opportunity of deep listening. Why are open-ended questions important? They can lead to discovery, insight or even a commitment that fuels further action. Managers must become accustomed to asking good open-ended questions. The practice naturally engages partnership.
[…]
The power … [ Read more ]
Content: Quotation | Author: Iffet Türken | Source: INSEAD Knowledge | Subjects: Communication, Management, Organizational Behavior