Organizational Lessons for Nonprofits

Teach For America learned the importance of building organizational capacity the hard way.

The democratisation of luxury: the Boucicauts and the Bon Marché

After 150 years, the department store concept is still going strong thanks to a husband and wife team who pioneered the ‘retail experience’ – a philosophy of customer service, quality and fair pricing for all.

Loyalty: Don’t Give Away the Store

Loyalty programs are profitable – if used correctly. HBS Marketing professor Rajiv Lal discusses how grocery stores get it wrong. But you can get it right.