CRM Market
Running an Effective Help Desk
Content: Book | Author: Barbara Czegel | Subjects: Customer Related, Industry Specific | Industry: Information Technology
Music Market
Streaming and Rich Media Advertising
From Consolidation to Regulation FD: Financial Services Face a Major Upheaval
In discussing the state of the financial services industry, it’s hard not to reference the events of Sept. 11. Yet even before that day, the industry was undergoing a number of changes that will affect customers, employees, analysts, managers and others. These changes, and the outlook ahead, were the focus of two Wharton conferences in October (2001).
Content: Article | Source: Knowledge@Wharton | Subjects: Finance, Industry Specific | Industry: Finance / Banking
Internet: First Stop for Car Buyers
Global Semiconductor Sales
Network support market to hit $14 billion by 2005
Getting International Banking Rules Right
International bank regulators are currently drafting a new version of the historic 1988 Basel Capital Accord, which set minimum capital requirements for banks around the world. Far from being an esoteric banking issue, the new rules will have far-reaching implications for banks and borrowers alike. As currently written, however, proposals for the new accord threaten to put an undue and unintended capital burden on … [ Read more ]
Content: Article | Authors: David Bear, Gunnar Pritsch, Kevin S. Buehler | Source: McKinsey Quarterly | Subjects: Finance, Industry Specific | Industry: Finance / Banking
The Evolution of B2B: Lessons From the Auto Industry
Only a few years ago, B2B exchanges were expected to completely alter conventional buyer-supplier relationships. The reality has been otherwise. Only 10% of the 1,000 B2B exchanges launched in the past 18 months are reportedly still in operation. Meanwhile, the important B2B action seems to have shifted to industry-wide exchanges run by incumbent firms, such as Covisint in the auto industry and Transora in the … [ Read more ]
Content: Article | Source: Knowledge@Wharton | Subjects: Industry Specific, IT / Technology / E-Business | Industry: Automotive
Are Analysts Playing Us for Suckers?
Wall Street analysts relentlessly cheered the dot-com mania that pushed technology stocks to stunning gains in 1999. But even after those stocks went into a tailspin in 2000, few analysts urged investors to sell. Such behavior has drawn the attention of both the Securities and Exchange Commission and the U.S. Congress, which held hearings on the subject in mid-June.
Content: Article | Source: Knowledge@Wharton | Subjects: Finance, Industry Specific | Industry: Investment Banking