Panning for Gold: The Power of Customer Segmentation in Online Retailing

All customers are not created equal. The companies that excel, both in the short and long term, are those that are not only thoughtful about where they acquire customers, but also learn to quickly segment the profitable, loyal ones from the fool’s gold of bargain hunters.

The TR University Research Scorecard

Article examines impact universities are having in terms of technology transfer related to the Bayh-Dole act; includes two Top-50 lists, one based on patents and one based on liscensing revenue

REI Climbs Online: A Clicks-and-Mortar Chronicle

How a half-billion-dollar Seattle outdoor-equipment retailer became a virtual merchandiser.

Evaluating the Total Cost of Network Ownership (TCO)

This article explains the types of costs (budgeted and unbudgeted respectively) that comprise network management TCO and offers 10 Ways to Control them. Also offers a short list of useful products and some questions to ask.

Collaboration On The Desktop

This article discusses web conferencing and instant messaging and prominently highlights The University of Pennsylvania Wharton School WebCafe system.

Putt’s Law

Technology is dominated by two types of people: those who understand what they do not manage, and those who manage what they do not understand.

Solution Series: B2B E-Business Put To The Test

InformationWeek takes a look at what they call Phase2 of the B2B evolution with an 8-article collection including: E-Marketplace Vision Collides With Reality; Ask The Tough Questions; VerticalNet Keeps Pace; Making It All Work; More Than Just A Net Marketplace; Altrade Serves As A Natural Resource; Industry Expertise Counts; and Get Ready For The Shakeout

Three Keys For Building A Super-Fast Web Site

This short article gives a general overview of the three techniques generally used to building fast websites: caching, routing, and load balancing.