Business-Process Outsourcing
Less is more
Despite the fall-out from the collapse of Enron, companies are outsourcing everything from manufacturing to human resources. Simon London asks how far re-engineering will go.
Content: Article | Author: Simon London | Source: Financial Times | Subjects: Outsourcing / BPO, Strategy
Outsourcing Statistics
Everything Must Go: Business Process Outsourcing
Eager to focus on the things they do best, companies have turned to business process outsourcers for virtually everything else.
Content: Article | Author: Russ Banham | Source: CFO Publishing | Subjects: Management, Outsourcing / BPO
Has Outsourcing Gone Too Far?
Farming out in-house operations has become a religion. Faith must now be tempered by reason.
Content: Article | Authors: Daniel Woolson, Kurt Speckhals, Ronald C. Ritter, Stephen J. Doig | Source: McKinsey Quarterly | Subjects: Outsourcing / BPO, Strategy
Outsourcing Facts
Why Outsource? Multiple Perspectives on Outsourcing
Outsourcing has long been the subject of management studies. Though the issue has been analysed from multiple perspectives, a unified, coherent view of outsourcing is still lacking. In this Working Paper, Professors Dalsace and Cool, along with Nicola Dragonetti, identify the major rationales for outsourcing and test these against data for French small and medium-sized enterprises. Their results are surprising and have … [ Read more ]
Content: Article | Authors: Frédéric Dalsace, Karel Cool, Nicola C. Dragonetti | Source: INSEAD Knowledge | Subjects: Management, Outsourcing / BPO
Classic Outsourcing Blunders
“…the basic concept is outsourcing. And seeing as we’ve had a quarter century to work out the kinks, you’d think that by now it would be a trouble-free, fill-in-the-blanks process. But you’d be wrong. Outsourcing, it seems, is one place where it’s a snap for history to repeat itself-with some calamitous results. While many companies have undoubtedly saved money, several others have seen costs spiral, … [ Read more ]
Content: Article | Author: Lauren Gibbons Paul | Source: Darwin Magazine | Subjects: Outsourcing / BPO, Strategy
Offshore Outsourcing Facts
Call Centers: Here, There, And Everywhere
Article discusses the trends and issues involving distributing and/or outsourcing customer call centers.
Content: Article | Author: Norbert Turek | Source: InformationWeek | Subjects: Customer Related, Outsourcing / BPO
Business Process Outsourcing Market
FirmBuilder.com
A service of Michael F. Corbett and Associates, Ltd., FirmBuilder.com is dedicated to providing tools and information to businesses interested in outsourcing. The site includes information for those just beginning to learn about outsourcing as well as for businesses currently using outsourcing. The Outsourcing Primer offers a series of articles by Michael F. Corbett and Associates covering basic reasons for outsourcing and techniques companies are … [ Read more ]
Content: Online Resource | Source: Michael F. Corbett and Associates Ltd. | Subjects: Management, Outsourcing / BPO
Finance and Accounting Outsourcing Market
C.K. Prahalad
Beset by new competitive reality, firms typically start to focus on better asset management (reduction of working capital) as well as in reduction of investment requirements by selective outsourcing. However, vitality in the medium to longer term comes not from asset reduction but from resource leverage.
Content: Quotation | Source: strategy+business | Subjects: Outsourcing / BPO, Strategy
CIO.com Outsourcing Research Center
Offers links to most of the top outsourcing consultants, vendors and online resources, as well as an archive of outsourcing articles that have appeared in CIO Magazine and a discussion forum.
Content: Online Resource | Source: CIO Magazine | Subjects: IT / Technology / E-Business, Outsourcing / BPO