IT User Satisfaction Survey Form

User surveys offer an excellent way to determine the level of satisfaction among employees who rely on IT support services. But to get accurate and useful results, it’s important to develop a clear and simple assessment form. This revamped version of our sample survey offers a mix of easily answered check box questions designed to gauge user satisfaction with regard to both equipment and support. … [ Read more ]

BNET Free MyWorkTools

BNET has partnered with MyWorkTools.com. MyWorkTools.com accepts submissions of work tools that cover all business areas, including customer service, human resources, sales, training, and business development. MyWorkTools.com also provides experienced professionals with a means to generate income from these tools. Once a tool is accepted, the author receives 15% of any sales of the tool.

The result of this partnership is that BNET has made 8 … [ Read more ]

Inc.com Tools

Inc.com has more than 100 free tools that are available to Inc.com members. From sample policies and agreements to worksheets and checklists, Inc.com has tools to help you in every area of your business.

Choose from the following categories:
* Doing Business Online
* Financial Management
* Finding Capital
* Hiring and Recruiting
* Managing Employees
* Marketing
* Performance Management
* Personnel Administration
* … [ Read more ]

Excel Treemapper

An MS Excel add-in that enables data visualization by drawing boxes of various sizes based on a spreadsheet with hierarchical data (e.g., one which shows how different divisions of XYZ corp are doing at sprocket, widget, and screw sales).

Customer Focus Calculator – We We Monitor

As proud as you may be of your company and your product or service, most customers only care about how well you can help them meet their wants and needs. If you want more of them to buy, your focus has to be on your customer. How do you communicate that to them? With the words you use on your site. Are you talking mostly … [ Read more ]

Martindale Management & Business Calculators

If you are a calculation junkie, you will go wild at this site, which at the time of writing housed more than 19,730 calculators for tabulating every kind of data under the sun. The “Management & Business” section contains and/or points to hundreds of calculators that have been lovingly gathered by this reference site’s sole proprietor, Mr. Jim Martindale. A few of our favorites include … [ Read more ]

The HBS Toolkit: Lifetime Customer Value Calculator

The Harvard Business School offers up this downloadable interactive workbook, which is designed to help estimate the cost of acquiring a customer and the Net Present Value (NPV) of that customer’s business during his or her useful economic life. The simple model is programmed to evaluate a single product offering. The more complex model allows you to incorporate multiple products with distinct customer loyalty and … [ Read more ]

onecle Free Sample Contracts

At no cost, Onecle provides a large number of sample contracts and similar legal documents, from consulting agreements to trusts and many other forms of agreements. [Brain Food annotation]

Damodaran Online

Professor Damodaran of NYU’s Stern School of Business has put together this immensely useful site for finance students and professionals. It contains lots of material, including lecture notes, spreadsheets, datasets, books (descriptions, manuscripts, problem solutions, etc.) and webcasts for the areas of Corporate Finance, Investment, and Valuation.

Corporate Finance Spreadsheets

Kerry Back, Vernon W. and Marion K. Piper Professor of Financial Economics of the Olin School of Business at Washington University in St. Louis provides this collection of useful spreadsheet downloads. Includes:
– Time Value of Money
– Lease or Buy?
– NPV and IRR Rules
– Inflation and the Real Interest Rate
– Brealey & Myer’s IMC Guano Project
[ Read more ]

Spider Simulator

Want to see your website as a search engine spider does? Use this search engine spider simulator to pinpoint trouble spots that could be preventing you from receiving the ranking you want. Simply enter the URL, and you will receive in return an overall grade for your page. Luckily you also receive specific instructions on what to improve, and how… descriptions, keywords, alt tags, metatags, … [ Read more ]

Google Tools and Tips for Marketers

WDFM did a special focus issue on Google tools and tips for marketers which highlighted the following useful sites:
– TouchGraph GoogleBrowser
[ Read more ]

DNSstuff.com

This site helps you stay on top of email delivery rates by making it easy to see whether the IP addresses you use to send your emails are blacklisted by any of the major ISPs or sp@m reporting services. Almost every IP address (whether yours or that of your email broadcast vendor’s) usually shows up on some blacklist somewhere, but you definitely need to make … [ Read more ]

Lyris ContentChecker

This is probably the most reliable no-cost email content checker available. It is based on rules and content from the Sp@mAssassin set of sp@m indicators. Use it to get an instant summary report on how likely it is that your marketing message or email newsletter will get stopped by the mail servers behind Sp@mAssassin and similar Bayesian-style filters. More details and explanations are sent to … [ Read more ]

MarketingNPV

MarketingNPV aims to provide the knowledge, skills and tools needed to help marketing professionals improve decision-making and ROI measurement. Of special interest at the site are several sophisticated, no-cost analytic tools available for download. For example, the Bass Diffusion Model is a forecasting model that assists in preparing new product forecasts when there is no historical data. The Forward ROI tool offers a way to … [ Read more ]

Bullfighter

This may come as no surprise, but at least it’s official: IT companies are the worst offenders when it comes to communicating their corporate message, recording the lowest readability scores and using the most jargon, according to by consultant Deloitte Touche Tomatsu.

To help companies evaluate how clear their communications are, Deloitte has developed a program known as Bullfighter, an add-on for Microsoft Word and … [ Read more ]

Free Online ZIP Code Lookups

Tools for looking up zip codes and related data, including zip codes in a radius, zip codes by county, and occupant and business counts by zip code. Also includes # and average price of home sales by zip, a program to calculate the distance between two zip codes, a lookup for the location of phone numbers or the cities covered by an area code, and … [ Read more ]