Reimagining Customer Privacy for the Digital Age

Customer privacy has become an increasingly complex and contentious topic, as the tools and technologies capturing data about every facet of our lives have proliferated. Many consumers now believe they no longer have control of information about themselves and are starting to pay closer attention to how information about them is collected.

Managing privacy in this ever more data-centric world could require new thinking. This report … [ Read more ]

Jeffrey Rosen

Privacy is always one of the hardest values to define philosophically, and that’s why it’s hard to protect politically.

The Competitive Edge of e-Privacy Policy

The absence of universally integrated privacy policy means consumers at the moment cannot feel confident that their personal details will remain confidential if they choose to do business online. The demand for greater protection must lead to companies and governments developing privacy policies on a global scale if e-commerce is ever to reach its potential.

Privacy: Can Businesses Build Trust And Exploit Opportunity?

As the opportunities to use personal data for marketing grow, companies search for how to strike the right balance between delivering the service customers want and the privacy they expect.

Customer Data Means Money

Businesses are buying and selling customer data in a dizzying number of ways.