Containing the Anger over Customer Fees [Archive.org URL] Nov 23, 2013 / Comment / 570 views / / Favorite 0When assessing penalty charges, companies must be fair, flexible, and transparent. Content: Article Source: strategy+business Subject: Customer RelatedLike this content? Why not share it?Post navigation← Previous postMetacompetition: Competing Over the Game to be PlayedNext post →GMAT Tip: Becoming Above Average on Average ProblemsMore Related PostsHow Do We Excuse Our Bad Behaviour?How to Use the Value Proposition Canvas to Attract More CustomersMichael HarrisJoanna WiebeJoanna Wiebe There Are No CommentsClick to Add the First »Leave a Reply Cancel replyYour email address will not be published. Required fields are marked *Comment *Name * Email * Website Receive a monthly newsletter of new content added (no spam)Δ This site uses Akismet to reduce spam. Learn how your comment data is processed.