Under the leadership of Mike Ruettgers, EMC bounced back from a near-death experience to become one of the “four horsemen of the Internet.” At the heart of EMC’s rise has been its fanatical devotion to customer service. The company has benefited from this critical insight: If you want service to pay off, don’t treat it as a profit center.
Content: Article
Author: Paul C. Judge
Source: Fast Company
Subjects: Best Practices, Customer Related
Author: Paul C. Judge
Source: Fast Company
Subjects: Best Practices, Customer Related
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