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Information should not be plentiful or easy to share. Information sharing that makes data readily available is more of a curse than a cure. A manager’s biggest decision will be rationing scarce attention. New information technologies that help filter and redirect e-mail and telephone calls can certainly help, but ultimately management decision-making is all about setting priorities. Good managers tend to want to identify and track the “essential few” things that help them make good strategic decisions. Ultimately, it comes down to the single thought, “What activities am I personally responsible for managing?” Bad managers are often simply overcome with information. The explosion of information and accessibility of it preys on the human weaknesses of many managers, which is a belief in total accessibility and a yearning for total awareness and absolute control. Attitudes like this ensure that technology cannot be a salvation.
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