By many measures, the labor market has never been better, with historically low unemployment rates and historically high levels of payroll jobs and job openings. So one service worker might be reasonably optimistic about finding a better position at better wages. And yet anxiety and economic insecurity remains rampant — in part because an increasing number of people rightly fear that their work could one day be done by a machine. And so another service worker might be reasonably pessimistic about the prospect of finding a better position at better wages. They’re both right.
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