“Fidel,” Sam Mendes, and Phil Jackson

There are many things you can do to avoid failing as a manager. You can set clear expectations. You can highlight the underlying purpose of people’s work. You can correct people when they do something wrong. And you can praise people when they do something right. If you do all these things often and well, you will not fail as a manager.

However, neither will you necessarily succeed. To excel as a manager, to turn your people’s talents into productive powerful strengths, requires an additional, all-important ingredient. Lacking this ingredient, no matter how diligently you set expectations, communicate purpose, correct mistakes, or praise good performance, you will never reach excellence. The all-important ingredient is Individualization.

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