Good Suppliers Don’t Assume – They Ask

A well-constructed customer survey can provide a wealth of vital consumer information. John Coldwell offers advice on the fine art of satisfaction polling.

Like this content? Why not share it?
Share on FacebookTweet about this on TwitterShare on LinkedInBuffer this pagePin on PinterestShare on Redditshare on TumblrShare on StumbleUpon

1 Comment

  1. – A Totally Satisfied Customer contributes 2.6 times as much revenue to a company as a Somewhat Satisfied Customer.
    – A Totally Satisfied Customer contributes 17 times as much revenue as a Somewhat Dissatisfied Customer.
    – A Totally Dissatisfied Customer decreases revenue at a rate equal to 1.8 times what a Totally Satisfied Customer contributes to a business.

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.