hellopeter.com, aka “Tell Someone Who Cares,” offers an open platform to share your customer service experiences with the world. To make a comment, simply register (for free) and answer a few questions. A few days later you will be asked to answer a few more questions to see if your perception of the company has changed as a result of how it handled (or did not handle) your service issues. Participating companies (aka “Companies Who Care”) can connect with their customers right on the site, and also have access to data such as customer perceptions, competitor comparison and cross-tabulation analysis of customer segments. This South Africa-based site is the brain child of Peter Cheales, industry speaker and author of “I Was Your Customer” and several other management-related books. [WDFM Annotation]
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