From direct to hybrid marketing: a new IBM go-to-market model

This case looks at how IBM has modified its selling structure to accomodate various changes in the IT market environment, specifically in the Italian market.

Management service providers: Ready for prime time?

The MSP Association defines a management service provider (MSP) as “a company that delivers information technology infrastructure management services over a network to multiple customers on a subscription basis.” Before the Internet became a commodity, organizations leased private networks from major communication service providers that managed those networks for a fee. In recent years, many organizations, such as hospitals, universities, and other businesses—small, medium, and … [ Read more ]