Inside the Values-driven Culture at UPS

Drawing on a wealth of stable values, strategic history and shared mindsets, the company’s leaders have created a strong but flexible performance anatomy that allows the organization to build on past successes and adapt to future challenges.

Is This Any Way to Run a Railroad?

You think you’ve got problems? Amtrak’s got an overpaid workforce. Its trains and tracks are falling apart. Worse, the carrier’s balance sheet is a flat-out mess.

A Streetcar Named Productivity

Bus and train systems habitually run at a loss. But public-transit agencies could lower costs and raise the quality of service by emulating best practices from around the world.

Editor’s Note: there is no real management learning value in this article, but if, like me, you have ever used the public transportation facilites around the world, you might find it an interesting read just the same. … [ Read more ]

Fred Smith

Smith is chairman, president and chief executive officer of FedEx

Bombardier and Alstom: The Acela Express

The complex history of the relationship between the companies in the Acela Express railway installation is mined for key lessons for future marketing relationships with particular pertinence to relationships within international marketing projects.

E-commerce Comes to Transportation and Logistics

The fundamental promise of e-commerce is to empower the customer. In transportation, logistics and other “behind the scenes” aspects of e-commerce, new services and capabilities are beginning to fulfill this promise, not just for Fortune 500 companies but for small and medium firms and for those with specialized requirements as well. This article outlines some of the latest developments in this fast-moving field, … [ Read more ]