People generally think that teams that work together harmoniously are better and more productive than teams that don’t. But in a study we conducted on symphonies, we actually found that grumpy orchestras played together slightly better than orchestras in which all the musicians were really quite happy.
That’s because the cause-and-effect is the reverse of what most people believe: When we’re productive and we’ve done something good together (and are recognized for it), we feel satisfied, not the other way around.
Another fallacy is that bigger teams are better than small ones because they have more resources to draw upon. A colleague and I once did some research showing that as a team gets bigger, the number of links that need to be managed among members goes up at an accelerating, almost exponential rate. It’s managing the links between members that gets teams into trouble. My rule of thumb is no double digits. That’s why having a huge senior leadership team—say, one that includes all the CEO’s direct reports—may be worse than having no team at all.
Perhaps the most common misperception about teams, though, is that at some point team members become so comfortable and familiar with one another that they start accepting one another’s foibles, and as a result performance falls off. Except for one special type of team, I have not been able to find a shred of evidence to support that premise. The problem almost always is not that a team gets stale but, rather, that it doesn’t have the chance to settle in.
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