A significant area of KM (Knowledge Management) systems research is the development of systems with the potential to bridge the knowledge application gap in organizations. In this context, an important challenge is to develop design principles intended to keep KM systems alive – updated, current, maintained – by encouraging use. In addressing this challenge, this paper reports lessons learned from evaluating KM systems in a real organizational setting. The main contribution of this research is five general design principles describing how KM systems can be integrated with everyday work to leverage user practices.
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