International Retailing
Why do some retailers expanding abroad perform better than others? This article looks at some of the reasons why and introduces the concept of psychic distance in explaining performance variations.
Content: Article | Source: ManagementFirst | Subjects: Industry Specific, International | Industry: Retail
High Performance Retail – What Does Great Performance Look Like?
The principles of high performance retail are the principles of high performance business. It’s ‘show time’ all the time – the ultimate test and the moment of truth will always be your customers’ experience of your enterprise at the point of sale.
Content: Article | Author: Rick Sidorowicz | Source: CEO Refresher | Subjects: Industry Specific, Management | Industry: Retail
Web Kiosks Spur Spending In Stores
Units let retailers expand offerings and provide customers with more information.
Content: Article | Author: Terry Sweeney | Source: InformationWeek | Subjects: Best Practices, Industry Specific | Industry: Retail
Live Internet Service Set To Capture Customer Attention
Faster browsers and better software all help to provide immediate and improved service
Content: Article | Author: Charles Waltner | Source: InformationWeek | Subjects: Customer Related, IT / Technology / E-Business | Industry: Retail
Five Battle-Tested Rules of Online Retail
This article takes says the following five rules have been learned about e-tailing thusfar:
Rule 1: You don’t have to put the whole damn store online
Rule 2: Turn your inventory as quickly as possible
Rule 3: Customers like to know what they’re buying
Rule 4: Keep shipping costs to a minimum, and don’t blindside your customers with them
Rule … [ Read more ]
Content: Article | Author: Paul Kaihla | Source: eCompany Now | Subject: IT / Technology / E-Business | Industry: Retail
Why QVC Is Sold on the Internet
Interesting look at QVC’s online retailing operations and the lessons the company has learned about marrying their two primary channels.
Content: Article | Author: Paul C. Judge | Source: Fast Company | Subject: Best Practices | Industry: Retail
From Convenience Store to Online Behemoth?
Article discusses Toshifumi Suzuki, CEO of Seven-Eleven Japan, and his plan to turn his ubiquitous stores into a center for all kinds of commerce. Also offers some interesting background info and statistics.
Content: Article | Author: Irene M. Kunii | Source: BusinessWeek | Subjects: International – Asia, People | Industry: Retail
Linking Customer Behavior to E-Commerce Strategy
In an article on Nov. 13, in the Financial Times’ Mastering Management series, Wharton operations and information management professor Eric Clemons and Wharton Ph.D. student Michael Row note the critical importance of consumer behavior in establishing a web retailing strategy. The two researchers look at the type of relationship between buyer and seller, the scope of goods and services linking buyer and seller, and the … [ Read more ]
Content: Article | Source: Knowledge@Wharton | Subjects: Customer Related, IT / Technology / E-Business | Industry: Retail
With Billions of Bytes of Customer Data, How Can Retailers Be “Starved for Information”?
These days, it seems that both traditional bricks-and-mortar retailers and online “e-tailers” are drowning in a sea of customer information, including data from online transactions, point-of-service scanners, membership programs and even sensor chips on shopping carts. The question is, with all this sophisticated technology on hand, why have department store markdowns over the last 20 years grown from 8% to 33% of sales? And why … [ Read more ]
Content: Article | Author: Marshall Fisher | Source: Knowledge@Wharton | Subjects: Customer Related, Operations | Industry: Retail
Panning for Gold: The Power of Customer Segmentation in Online Retailing
All customers are not created equal. The companies that excel, both in the short and long term, are those that are not only thoughtful about where they acquire customers, but also learn to quickly segment the profitable, loyal ones from the fool’s gold of bargain hunters.
Content: Article | Authors: Chris Zook, Darrell K. Rigby, Randall Hancock, Sharad Rastogi | Source: Bain & Company | Subjects: IT / Technology / E-Business, Marketing / Sales | Industry: Retail
Annual Benchmark Report for Retail Trade – Census Bureau
This 58-page .pdf report from the Current Business Reports series of the Census Bureau offers a detailed summary of retail sales, purchases, accounts receivable, and inventory from January 1990 to December 1999 mostly in tabular form.
Content: Article | Source: U.S. Census Bureau | Subjects: Industry Specific, Market Research | Industry: Retail
How Store Location and Pricing Structure Affect Shopping Behavior
discussion of a new study titled “Store Choice and Shopping Behavior: How Price Format Works.”; Research on retailing typically attributes the success of a store to its location. At the same time, marketing experts have focused a great deal of attention on the role of pricing in store performance, but without considering location. In this recent study, Bell, Ho and Tang provide managers with a … [ Read more ]
Content: Article | Authors: Christopher Tang, David Bell, Teck-Hua Ho | Source: Knowledge@Wharton | Subjects: Industry Specific, Pricing | Industry: Retail