Michael Schrage [Archive.org URL]

Facilitators are improvisers. They are instruments of the other people in the room. However […] often facilitation is too conversation-driven, and occurs without shared space, without the capture and feedback mechanisms to amplify the effectiveness of the facilitation. But, facilitation is not enough for collaboration; you need to have shared spaces. You need to have media where the ideas can be captured and represented and those representations can be modified and played with.

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