Philip Delves Broughton [Archive.org URL]

Closing a sale requires two contradictory human qualities: the empathy to understand what the customer is saying; and the ego to reach for their wallet. It is rare to find people who have these qualities in the right balance. Some are too empathetic, and so cannot ask for the money. Others are too greedy and don’t spend enough time listening. Every problem around closing tends to come down to this issue.

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