Rethinking Your Business from the Outside In

Spend a few moments with this essay, and we’ll show you three things. First, customer experience is central. […] Second, customer experience is hard, because it’s not just about your front-line customer-facing employees. […] Third, delivering a great customer experience requires discipline—or more accurately, six disciplines that cut across every element of how your company operates.

Like this content? Why not share it?
Share on FacebookTweet about this on TwitterShare on LinkedInBuffer this pagePin on PinterestShare on Redditshare on TumblrShare on StumbleUpon
There Are No Comments
Click to Add the First »