Robert Mittelstaedt [Archive.org URL]

The biggest reason you do not hear much about corporate mistakes, unless they are so colossal that some government entity forces an investigation, is that most companies do not put together blue-ribbon investigative committees to find causes of failures and recommend improvements. No one would accept a statement that an airliner “just crashed-we’re not sure why, but we’ll try not to do it again.” Yet in business, we see all kinds of failures that are not investigated in any serious depth unless laws were violated or people were physically injured.

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